When Brandon Landry, founder and CEO of Walk On’s Bistreaux & Bar, cooks up a plan to go undercover and make improvements as his restaurant chain faces rapid expansion, his…

Xavier Mufraggi, president and CEO, Club Med, Europe, Africa and the Middle East*, is “shaken” when he has trouble keeping up with drink orders while behind the bar, and he…

The owner and CEO of Dippin’ Dots goes undercover to see where the stress points are at his company.

The chairman and CEO of Clean Harbors goes under cover to see if his company needs cleaning up.

Colie Edison, chief customer officer of Bowlero Corp and CEO of the Professional Bowlers Association, works to spare the customers from waiting too long when checking them in to bowl,…

The brand president of Anytime Fitness goes undercover to make sure her gyms are operating in tip-top shape.

Henrik Slipsager, President and CEO of ABM Industries, one of the nation’s largest facilities services contractors, offering janitorial, engineering, parking and security services for thousands of clients, takes a journey…